Returns Policy

We really hope that you will be delighted with your purchases. However, if you wish to return an item, please follow the below procedures and we will be happy to assist you.

If you are not completely satisfied with your purchase, simply return the goods to us within 14 days of the date on your invoice.  Providing goods are in their original condition, we will issue you a full refund (excluding original delivery charges) upon receipt, subject to the terms and conditions detailed below.  Bespoke items (ie items made to order) are non-returnable.

Please note that all goods are your responsibility once in your possession, so please handle all goods with extreme care. Please return the package by recorded delivery, which insures the value of the goods, as well as retaining your proof of postage. We reserve the right not to process your return if the goods are not returned to us intact, unworn, unused, undamaged and within 14 days of receipt.

Parcels may take up to 7 working days to reach us so we recommend that you send items back within 7 days of receipt to ensure the goods arrive to us within 14 days. Please do keep proof of postage in case goods arrive back late. We regret that we cannot accept items which are received after 14 days from receipt or which are no longer in a resalable condition.

 

Returns Process

 

Unwanted goods

Any unwanted goods must be returned to us in the original packaging, in perfect condition and accompanied by a completed Returns Form, which you will find enclosed with your goods.   

Please then return to:

Returns Department Quirky Coo 28 Union Street

DUNDEE

DD1 4BE

 

Please note, the cost of returning unwanted goods is your responsibility. We also recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery as the safety of the goods are your responsibility until they reach us.

 

Incorrect or faulty goods

We inspect all products prior to shipping to ensure the highest possible standards, but if for some reason the product you have received is not what you ordered or is in some way faulty, please contact quirkycoo@gmail.com immediately. Quote your order number and give the details of the product and the problem with the item received and specify whether you require a refund or a replacement. We will then advise on how to proceed with the return. Please check all goods on receipt as we need to receive any damaged goods within 14 days of receipt.

In accordance with the distance selling regulations we will refund standard delivery charges if the whole order is returned but if only part of the order is returned we are not obliged to refund any of the delivery charge.

 

Refunds

We will issue a full refund (excluding original delivery charges) for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser's credit/debit card within 14 working days from processing your return and will exclude shipping costs.

All order cancellations must be made in writing, quoting your order reference number, within 7 working days starting the day after you receive your order. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.

If you have any further questions about returns then please contact us on 01382 690100 or via email to quirkycoo@gmail.com